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UID:submissions.supercomputing.org_SC22_sess488_job201@linklings.com
SUMMARY:Technical Support Engineer - Level 2
DESCRIPTION:Job Posting\n\nTechnical Support Engineer - Level 2\n\n\n\nThe
  Advanced Support Team (AST)/Level 2 Filesystem Support is part of DDNs su
 pport organization. The primary focus of the AST is to support DDNs custom
 ers with troubleshooting and repair during the lifetime of their DDN stora
 ge solutions. Also, escalations to the DDN engineering/development team ar
 e managed by AST team members\n\nThe Technical Support Engineer will mainl
 y be responsible for filesystem support of DDNs EXAScaler solutions. These
  solutions are based on the Lustre parallel filesystem. To achieve quick t
 urnaround times on cases the employee will need to manage their own queue,
  triage tickets, collaborate with peers and the DDN field team.\n\nThe ess
 ential duties and responsibilities include but are not limited to: \n<li>A
 bility to work Wednesday through Saturday on a 4 day 10 hour shift\n<li>Re
 solve file system issues on large, scalable customer systems and ensure cu
 stomer satisfaction\n<li>Create test plans and procedures for customer upg
 rades and troubleshooting\n<li>Work with engineering for enhancing product
  quality using customer feedback and use cases\n<li>Demonstrate a thorough
  technical understanding of clients’ needs\n<li>While this is a remote wor
 king position, it does require some travel and occasion customer on-site w
 orking\n<li>As this is a customer facing role it requires flexibility; and
  also includes a one-week on-call team rotation approximately every 12 wee
 ks.
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